AI Rostering and Scheduling Software for Complex APAC Workforces.
Built for complex APAC workforce operations, with demand forecasting, roster optimisation, and timely response to daily shift changes.
Trusted by 1,800+ customers across APAC and beyond.
POWERING LARGE, DISTRIBUTED, DEMAND-SENSITIVE WORKFORCES
From Demand Forecasts to Practical Rosters.
Bring demand forecasting, roster planning, daily adjustments, and configurable local scheduling rules into one operational workflow.
Demand Forecasting
Use sales, traffic, bookings, production or workload signals to forecast staffing needs.
Reviewable Roster Optimisation
Review schedule suggestions shaped by skills, coverage, cost and configured constraints.
Agile Shift Execution
Handle availability, open shifts, swaps and same-day staffing changes through connected workflows.
Forecast with or without Established Staffing Standards.
Forecast upcoming staffing needs from established staffing standards, operational plans, or historical workload patterns when formal standards are still developing.
- Retail Forecasting: Use sales targets, traffic patterns, promotions and holidays to forecast store coverage needs in 30-minute intervals.
- Service Operations Forecasting: Use bookings, events, call volumes or service workload patterns to forecast coverage needs.
- Production Forecasting: Relate production orders and line plans to workforce demand over upcoming periods.
Build Rosters Around Operational Priorities.
Machine learning supports demand forecasting, while operations research algorithms evaluate roster options against coverage, skills, availability, cost objectives and configured scheduling rules.
- Scenario Review: Compare service, coverage and cost priorities before publishing a roster.
- Flexible Workforce Mix: Support fixed shifts, part-time hours and flexible workforce arrangements.
- Planner Review: Review suggested rosters and make adjustments before publication.
Respond to Shift Changes Without Losing Control.
Planners build and review rosters on the web, while managers and employees handle availability, open shifts, swaps and daily changes through mobile workflows.
- Availability Management: Employees share availability and preferences for planner review.
- Shift Swaps and Open Shifts: Route shift changes through defined request and approval workflows.
- Daily Adjustments: Help managers address absence or demand changes with updated staffing options.
Configurable Scheduling Controls for APAC Labour Complexity.
Configure and monitor scheduling rules across Hong Kong and APAC markets while keeping exceptions and adjustments reviewable.
- Market-Specific Scheduling Rules: Configure rest days, public holidays, overtime limits and Hong Kong continuous contract working-hour thresholds where applicable.
- Qualification, Rest and Overtime Checks: Flag credential, rest interval or overtime issues before roster publication.
- AI Smart Monitoring: Surface regulatory update alerts for review before scheduling rules are adjusted.
Connect Scheduling with Your Operational Systems.
Bring business demand into planning and pass approved workforce data to downstream systems through governed integrations.
- Demand Inputs: Connect relevant sales, traffic, production, order or workload data for scheduling use cases.
- HR and Attendance Context: Use employee, organisation, availability and attendance data needed for planning workflows.
- Approved Data Outputs: Share roster and time-related results with existing workforce or payroll processes where configured.
Tailored for Your Industry
Retail Scheduling
Store Demand Forecasting
Relate store staffing needs to traffic, promotions and operating periods in 30-minute intervals.
Cross-Location Support & Hours Tracking
Support temporary staff deployment between nearby locations, with worked hours attributable to the receiving location where configured.
Manufacturing Scheduling
Production Plan Inputs
Relate workforce demand to production lines and planned work orders.
Complex Shift Patterns
Support rotating and cross-day scheduling arrangements.
Hospitality Scheduling
Booking & Event Forecasting
Plan labour coverage around bookings, events and service peaks.
Split Shift Review
Apply configured controls when arranging split or extended service periods.
Contact Centre Scheduling
Skill-Based Coverage
Plan staffing around language, service or product capability needs during volume peaks.
Workload Forecasting
Relate forecast workload and shrinkage assumptions to service-level coverage periods.
Healthcare Scheduling
Qualification Review
Include credential-related controls in regulated scheduling workflows.
Working Hour Visibility
Monitor scheduling scenarios relevant to fatigue and care continuity.
Enterprise Results with GaiaWorks Smart Scheduling
Shift Planning for Production Peaks
Optimised shift planning across multiple production lines during seasonal demand peaks.
Discuss Your ScenarioCentralised Planning Across Production Lines
Standardised labour requirements and scheduling processes to support flexible workforce sharing.
Discuss Your ScenarioTraffic-Informed Store Scheduling
Related staffing coverage to customer traffic patterns to support store service periods.
Discuss Your ScenarioPlanning Across Multiple Plants
Improved workforce planning around production needs and reduced reliance on urgent staffing adjustments.
Discuss Your ScenarioFrequently Asked Questions
How does GaiaWorks support demand forecasting for scheduling?
GaiaWorks can use relevant business inputs such as sales, traffic, bookings, call volumes, production plans, orders or historical workload patterns to support demand forecasting and roster workflows.
Can managers review and adjust suggested rosters?
Yes. Managers can review roster suggestions, consider coverage and configured constraints, and manage approved changes through scheduling workflows.
Can GaiaWorks support Hong Kong and multi-market APAC scheduling scenarios?
GaiaWorks supports configurable scheduling rules for different entities or employee groups. Relevant scenarios can include rest days, public holidays, overtime controls and Hong Kong continuous contract working-hour threshold monitoring where applicable.
How does GaiaWorks connect with existing enterprise systems?
GaiaWorks can receive relevant demand and workforce context through configured integrations and provide approved roster or time-related results to downstream operational processes.
Can employees manage availability, open shifts and shift swaps?
Employee and manager workflows can support availability input, open shifts, swap requests and approvals, depending on the configured operating process.
See How GaiaWorks Fits Your Scheduling Operations.
Tell us about your workforce demand, roster planning process and operating markets. Our team will help you explore the right scheduling approach.